Klage på vedtak fra kommunen

Lurer du på hvordan du skal gå frem for å klage på et vedtak du har mottatt fra kommunen? Her finner du informasjon om de ulike klagemulighetene hos kommunen. Få gode råd om hva en klage bør inneholde, hvordan man skriver en klage, og til hvilken instans klagen skal sendes til.

Complaints concerning the following should be directed to the municipality:

• Care allowance
• Relief
• BPA
• Support contact
• HC certificate/parking permit
• Home nursing
• Children's home

The procedure when complaining to the municipality

If you have received a decision from the municipality that you disagree with, you can appeal. All decisions from the municipality must describe how you can appeal, where the appeal should be sent and the appeal deadline.   

First round of complaints: The first complaint should be sent to the department in the municipality that wrote the decision you are complaining about. Here the municipality will consider whether they will uphold the decision (not change anything), or whether they will grant you a right (accept your complaint and change it to a new and better decision). If your complaint is not granted or only partially granted, see the next point.

Second round of complaints: If your complaint is not upheld or only partially upheld, the municipality will forward your complaint – including all attachments – to the State Administrator. You will then receive written notice from the municipality that your complaint is being forwarded to the State Administrator. We recommend that you yourself monitor that your complaint is being sent to the State Administrator and that the State Administrator has received all attachments that are relevant to the case. On the State Administrator's homepage you will find contact information for all the country's State Administrators. The outcome with the State Administrator may be that your complaint is upheld. The State Administrator will then either request the municipality to change the decision in your favor or that the State Administrator directly grants the complaint and changes the decision without sending it back to the municipality. If the State Administrator confirms the municipality's decision, it means that your complaint will be rejected. Both you and the municipality will be notified of the State Administrator's decision in writing, and this decision cannot be appealed (however, see complaint to the Civil Ombudsman further down this page).

Hvor registrerer man klagen?

If you wish to appeal a decision you have received from the municipality, you can send the appeal either by post or digitally. The address to which the appeal can be sent must be stated in the decision from the municipality. If it is not stated, call and ask which address the appeal should be sent to. If you wish to send the appeal digitally, you can do this via secure message on the municipality's website. The appeal must contain the reference number that was in the decision you are appealing against as well as the name and date of birth of the child.                        

Tips on how to write a complaint                                                                     

• When you write a complaint to the municipality, you do not need a separate form; you can create your own Word document or write it by hand. See a suggestion for a complaint layout below. 
• It is not always easy to articulate what it is that you disagree with in the decision you have received. Our best tip when writing a complaint is to be as specific and clear as possible. Try to stay objective, without emotionally driven arguments or claims. A good complaint does not mean that it has to be a long complaint. The most important thing is the content of the complaint.
• If you have not previously created a daily cycle, you should do so and attach it to the complaint.
• Attach all documents/statements from, for example, a doctor, habilitation, health center, physiotherapist, social worker or other relevant agencies that shed light on the case. In the complaint, you can refer to individual statements from the attachments. However, it is important that what you refer to is relevant to the case.
• Although it is an advantage to base the complaint legally (referring to laws), it is usually not a requirement. Instead of spending time finding what you believe is the correct legal provision, you should concentrate on describing what you believe is incorrect and what the consequences of that must be. This is the most important thing.
• Finally: Remember to date and sign the complaint before sending it.

Remember the appeal deadline!

Ikke glem klagefristen. Klagefristen er viktig å overholde for at klagen skal bli tatt til vurdering og behandlet. Vi anbefaler å starte på klagen så snart du har mottatt vedtaket du ønsker å klage på. Det tar ofte lenger tid å skrive en klage, enn hva man har sett for seg. Vanlig klagefrist i kommunen er 3-4 uker, men du kan spørre kommunen om utsatt av klagefrist. Dersom du får det innvilget, er det viktig å få dette skriftlig. Det er ingen garanti for at du vil få innvilget utsatt klagefrist, så ikke vent med å skrive klagen i håp om utsatt klagefrist.

Help writing a complaint

Kommune har veiledningsplikt og skal veilede deg om hvordan du sender en klage om du spør om hjelp. De skal også kunne hjelpe deg med å skrive en klage. Dette følger av forvaltningsorganene sin veiledningsplikt. Her står:

Ifølge forvaltningsloven § 11 har forvaltningsorganene veiledningsplikt innenfor sitt saksområde. Veiledningsplikten betyr at f eks kommunen eller nav skal gi veiledning om gjeldende lover og forskrifter og vanlig praksis på gitte saksområde. Det skal også gis informasjon om regler for saksbehandlingen, særlig om dine rettigheter og plikter etter forvaltningsloven. Dersom det er mulig så bør også forvaltningsorganet (kommunen i dette tilfelle) gi beskjed om omstendigheter som kan få betydning for resultatet at saken din. Dersom du skulle henvende deg til f eks nav i stedet for kommunen for hjelp så skal den som mottar henvendelsen din gi deg beskjed om at du her henvendt deg til feil instans. Du skal også få informasjon om hvem/hvor du skal kontakte for å få kontakt med riktig instans.

• The lionesses have prepared various templates. As member in Løvemammaene, you get access to these in our closed intranet (membership system), which is called Spark. 
• The Patient and User Ombudsman in your county. They provide free assistance. Read more about the Patient and User Ombudsman here.
• Lawyer: Find lawyers who specialize in the field you want to complain about. This is expensive if you do not meet the conditions for free legal aid. Read more about free legal aid here.

Your expenses for complaint processing

If you choose to use a lawyer to appeal a decision, you can claim reimbursement of your legal fees if your appeal is upheld.

Should you choose to spend time complaining or not?

Our clear recommendation is that it is definitely worth spending time on an appeal if you disagree with the decision. The case will also hopefully be better informed than it originally was if you appeal. The extra argument that can tip the case in your favor may lie in the appeal you write.

If you are very tired, do not have the resources or time to write a thorough complaint, the sentence "the decision is appealed" will still be sufficient. In that case, the agency must process the complaint with the information they already have.

I have submitted the complaint, what now?

If the municipality upholds the decision after having processed your complaint, the complaint shall be forwarded to the State Administrator. The municipality will forward the complaint to the State Administrator for you, but you will receive copies of the submission in the mail. The State Administrator will thus request the municipality to change the decision in the complainant's favor, directly grant the complaint and change the decision without sending it back to the municipality, or confirm the municipality's decision. You do not have the opportunity to appeal to the State Administrator again against the State Administrator's decision.

Complaint to the Civil Ombudsman

The Civil Ombudsman is appointed by the Storting to safeguard the rights of individuals in dealing with the administration. You can complain to the Civil Ombudsman if you believe that you have been subjected to injustice or error by the public administration. This could, for example, be if you believe that a decision or ruling is wrong, or that your case has been handled in an incorrect or irresponsible manner by the authorities. You cannot complain to the Civil Ombudsman before all the complaint options within the administration have been used. Complaining to the Civil Ombudsman is free of charge.

If you do not agree with the State Administrator's final decision (which cannot be appealed), you still have the option of filing a complaint with the Civil Ombudsman. The complaint to the Civil Ombudsman must be filed within one year of the State Administrator's decision.  

We have experience that the Civil Ombudsman acts independently and fairly in handling its complaints. The Civil Ombudsman may send a request to the State Administrator to handle the case again if procedural errors are revealed.

Further information about what you can complain about and information about the Civil Ombudsman can be found here. here.

On this On this page you will find information about what the complaint should contain and the necessary attachments. In addition, the complaint can be sent electronically via that page.

If you are a member of Løvemammaene, you can download an example of a complaint form in our closed intranet for members. This can be used for most complaints. 

The Lion Mothers hope that anyone who feels unfairly treated or has been affected by procedural errors by an administrative agency will find their inner strength to file a complaint. Good luck!

Dette skrivet ble sist oppdatert 07.09.2025